CANCELLATION POLICY

Your order can only be cancelled if it is yet to be shipped. To cancel, please write to our customer support team on hello.velvetstore@gmail.com

In such cases, the order will be cancelled and the refund shall be processed by us within 7 business days after the cancellation request has been acknowledged.

Orders once shipped cannot be cancelled.

REFUND/ RETURN POLICY

1. Our products once opened/used cannot be repackaged or resold due to the seal being broken. To keep things safe for our customers, we do not accept returns on used merchandise.
2. Returns will only be accepted for products that have been damaged in transit or products that have physical defects or if the incorrect product been shipped. An email with photos of the damaged/incorrect product should be sent on info@theskinrules.com  within 24 hours from receiving the order, in order for us to accept the request. The damage occurred to products in transit should be evident in the photos, and acceptance of the same is subject to final approval.
3. Returns will not be accepted if the product has been used / opened / tried and/or the serial number has been tampered with. On receipt of the returned product, The Skin Rules will proceed to inspect the same and validate the claim.
4. Once approved as an eligible return, a refund or replacement will be issued, as per the customer’s preference. If the product is found to be ineligible for return, the product will be couriered back to you.
5. If you made an online payment, we will refund the amount back in the original source (debit/credit card, bank, wallet, etc) within 7 working days of receiving the request from you.
6. All claims for shortages or damages must be reported to customer service on the day of delivery.